I spent years working in supply chain — optimizing inventory, preventing excess, managing reactive purchases, and constantly asking: What’s the cost if we don’t have this part? Is this report still adding value? Can we trust our planning parameters?
At the time, I thought those skills were specific to operations. But when I transitioned into HR services, I realized something unexpected: those supply chain practices were exactly what I needed to succeed in HR too.
Let me explain why.
In supply chain, we manage stock. In HR, we manage people — or more precisely, the availability of talent.
That’s why I started asking similar questions in workforce planning:
Just like inventory, too much creates cost; too little affects service. Applying that mindset helped us move away from reactive hiring and toward data-informed pipeline health. We defined better triggers, reviewed fulfillment cycles, and prioritized based on actual risk — not fear.
One of my proudest moments in supply chain was automating complex reporting processes — but we didn’t just automate and forget. We kept refining. We built controls. We killed zombie reports.
I brought that same thinking to HR services. It’s easy to throw automation at a shared services model, but without iteration and feedback loops, you end up with systems that confuse rather than serve.
Whether it’s ticket routing, employee data updates, or onboarding workflows, we applied agile principles: pilot fast, review often, scale what works.
Supply chain taught me how to align with planners, finance, and even suppliers across time zones. So when HR needed to redesign service models or improve compliance reporting, I already had the playbook:
That approach helped build trust and clarity — and most importantly, it gave HR a stronger seat at the table.
At first, I worried my supply chain background wouldn’t “translate” to HR. Now, I see the opposite: it’s been one of my biggest advantages.
Because whether you're managing parts or people, you’re solving for availability, cost, service, and scale. You’re working across silos. You’re building systems that actually serve people.
And that mindset is valuable anywhere.